1. Who we are

Dingdong Nederland B.V., located at Van Dompselaerstraat 37, 3772AC in Barneveld, the Netherlands, is registered with the Chamber of Commerce under number 94654247. Dingdong Nederland B.V. is responsible for the processing of personal data as set out in this privacy statement. We develop a mobile application that allows accommodation seekers and residents with a vacant room to easily match with each other. Our website functions as an information website and redirects users to the App Store and Google Play Store.

Contact details:
Website: https://dingdong-nederland.nl
Address: Van Dompselaerstraat 37, 3772AC Barneveld, the Netherlands
Telephone number: +31 639652425
Email address: henco@dingdong-nederland.nl

2. Which data do we collect?

Dingdong Nederland B.V. processes personal data because you use our services and/or because you provide these to us yourself. Below you will find an overview of the data we process:

• First and last name

• Gender

• Date of birth

• Address details

• Telephone number

• Email address

• Nationality

• IP address

• Education and employment

• Place of residence

• Life stage

• Interests

• Languages spoken

• Other data that you actively provide (e.g., creating a profile, correspondence)

• Location data

• Data about your activities on our website

• List of customer contact details via an app

• Internet browser and device type

Our website processes personal data, including email addresses that you provide via our contact forms. Additionally, we do not use social media plugins.

Special and/or sensitive personal data: Our services are not intended to collect data on individuals under the age of 16, unless consent has been granted by a parent or guardian. If you suspect that we have collected data regarding a minor without consent, please contact us at henco@dingdong-nederland.nl. We will subsequently delete this information.

3. Data we collect and why

We collect personal data to deliver, improve, and personalize our services. Furthermore, we process email addresses provided via our website or mobile app for communication and customer service purposes. The data we collect is utilized for:

• Account registration: To create a profile and verify your identity

• Matchmaking: Displaying suitable matches between accommodation seekers and residents

• Communication: Facilitating messaging between users

• Analysis and improvement: Enhancing our services and app experience

• Legal obligations: Such as tax and administrative requirements

• Marketing: For sending newsletters or advertisements

4. Retention periods for personal data

We do not store your personal data longer than strictly necessary to realize the purposes for which your data is collected. We apply the following retention periods:

• Active accounts: For as long as your account remains active

• Inactive accounts: For a maximum of two years following inactivity

• Legal obligations: As required by applicable law

5. How we share data

Your personal data is only shared where necessary:

• With service providers: For example, hosting providers, analytical tools, and payment processors (governed by data processing agreements)

• With legal authorities: When required by laws and regulations

• With third parties based on consent: For instance, for targeted advertising

Dingdong Nederland B.V. remains responsible for the processing of your data.

6. Cookies and similar technologies

We only use technical, functional, and analytical cookies that do not infringe upon your privacy. These cookies ensure that our website and mobile app function properly and that your preferences are remembered. You can disable cookies via the settings of your browser or app.

7. Automated decision-making

Dingdong Nederland B.V. utilizes automated decision-making, such as technologies to match suitable accommodation seekers and houses with one another. These processes are carefully tested and designed to ensure fairness and transparency. Please contact us for further information.

8. Your rights

You have the right to:

• Access, correct, or delete your personal data

• Withdraw your consent for data processing

• Object to the processing of your personal data

• Request data portability

Please submit your request to henco@dingdong-nederland.nl accompanied by a copy of your identity document (wherein the passport photo, MRZ, passport number, and BSN have been blacked out). We will respond within four weeks.

9. How we secure personal data

We take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. If you have indications of misuse, please contact us via henco@dingdong-nederland.nl.